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AI agents, RAG and business bots
An AI agent is a program that reads a request in plain language, looks the information up in your systems and performs an action. RAG, retrieval-augmented generation, is the technique that makes it answer from your documents rather than from its training memory.
This category covers the difference between an AI agent, an enterprise RAG and a fine-tuned model, the architecture of an internal assistant over your documents, the WhatsApp and Telegram bots that act as a front door to operations, and self-hosted AI when data cannot leave the building. Two topics keep coming back because they decide the outcome: what a RAG actually costs a small business, and how you stop a model from confidently answering wrong.
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