CRM and ERP
A CRM or ERP that speaks your business, that your team actually uses, and whose bill does not climb with every hire. Twenty, Dolibarr or Odoo: we choose the right fit with you, install it on your infrastructure and train your team, at a fixed price.
What public statistics, research and industry studies measure. Each figure links to its source, and when the author sells consulting or AI, we say so.
27.1%
of French companies with 10 to 49 people use customer relationship management (CRM) software, and 45.6% of those with 50 to 249.
Source: Eurostat, 2025 survey on ICT usage in enterprises, data extracted 14 October 2026
Companies with 10 or more people, excluding agriculture, mining and finance (isoc_eb_iip database).
82%
of US executives surveyed expect per-seat pricing of online software (SaaS) to become less relevant in their industry, and 95% expect their relationship with software vendors to change within five years.
Source: EY, AI Pulse Survey, wave 5, 28 July 2026
534 US executives at SVP level or above whose organisation already invests in AI, surveyed from April to May 2026. EY sells consulting and AI services.
Your team grows, the bill does not follow. Twenty and Dolibarr are open source, and so is Odoo in its Community edition: you pay for the set-up and, if you wish, for operations, not for a subscription per head. If your needs require Odoo Enterprise, its per-user licence is costed before we start.
The tool runs on your server or ours. Your customers and your figures do not depend on a vendor that changes its prices or its terms.
Fields, stages and views modelled on your vocabulary: everyone finds their way from day one, and the tool is used instead of being bypassed by a spreadsheet.
Connected to your website, your emails and the tools you keep: information entered once reaches everywhere it is needed.
An open-source, modern and very flexible CRM: objects, fields and automations are created without development, and everything is accessible through an API. We use it every day and contribute to the open-source project.
Twenty for customer relationships, Dolibarr to manage everything in one simple tool, Odoo when the company needs a full ERP. We recommend the smallest tool that genuinely covers the need.
Before installation, we need:
Before recommending anything, we review your processes, the tools you keep and what must connect to them, the team’s ease with digital tools and its training needs. Twenty, Dolibarr and Odoo are compared on that basis.
You validate the configuration and the data migration before the build.
Installation, migration and connections in two-week stages, with training alongside.
Assisted start, then follow-up checkpoints at 30 and 90 days.
Up to 30 users. CRM, invoicing, projects, data migration, training, 30 days of follow-up. Operational within 90 days, or we keep working at no charge.
30 to 150 users. START plus analytical accounting, management reporting, HR and leave, client portal. Measurable gains at six months on indicators set together, or we step in at no charge.
Multi-entity groups and transformations: full process audit, multi-company architecture, integrations, change management, monthly steering committee, contractual indicators over twelve months.
Three tiers: next-business-day support and updates; plus monthly optimisation workshops and new modules; plus a dedicated contact, quarterly review and a co-built roadmap.
First the solution: Twenty, Dolibarr or Odoo. Then the volume and state of the data to migrate, how many tools connect to the CRM, and how many teams to train. The selection workshop sets the price before we start.
Because it adapts to almost any business without development: you create your own objects and fields, your views and your automations, and everything connects through an API. It is open source, with no per-user licence, and we know it from the inside because we use it every day and contribute to the project.
Because an oversized ERP abandoned after six months costs more than no ERP at all. We recommend the smallest tool that genuinely covers the need.
No. You own it, and we take care of backups, updates and monitoring during go-live, then on subscription if you wish.
It is migrated, deduplicated and checked after import. Nothing doubtful goes in as is: you start on a clean base.
Lead nurturing means guiding the leads who are not yet ready to buy: useful content at the right pace, a score that follows their interest, and sales alerted when the time comes. The CRM handles it, instead of letting those leads fade away in an inbox.
Yes, if the pipeline is kept up to date. Each stage gets a probability of closing, the sum of weighted deals gives the quarter’s forecast, and a stalled deal triggers an alert. The forecast sharpens as deals go through.
Yes, by keeping it for the tasks where it pays: summarising an exchange, sorting an incoming lead, preparing a follow-up that the salesperson reads before it goes out. Each task becomes a workflow connected to the CRM, costed separately, where we combine several models, each on what it does well at the lowest cost, with a cache so that the same answer is never paid for twice. On Palmora Property, switching to an AI model divided the translation cost by 60, and a cache serves 95% of segments without calling the model again.
Rarely just one service. Most of our clients combine several: build your cart and ask for a bundled quote, a set of services gets a better price.
Build a bundled quoteGo further on this topic
We have been running Twenty, an open-source CRM, on our own server since early 2025. What works, what takes effort, what the AGPL licence means for a company, and who we do not recommend it to.
Twenty, Dolibarr and Odoo are not in the same category: a pure CRM, a light ERP, a full ERP. Rather than a feature table, here is a decision grid by team size and by process, with what moves you from one level to the next.
Leaving HubSpot for Twenty, Dolibarr or Odoo can be done without losing your customers, provided you deal with the model, export, cleaning, import and history in order. Here is our seven-step method, and the honest list of what does not come across by itself.
20-minute diagnostic
We look at your situation, identify what can be automated or improved, and tell you plainly whether we can help.